Housekeeping Manager

OROS Luxury Beach Resort follows the tradition of Pilot Hotels, a pioneer of Tourism in Crete.

With over 30 years of operations, is established in the European market with many International awards.

The resort spans an area of 100 hectares, between the beach and the mountains.

300 rooms in 10 different categories with 4 restaurants, 3 bars, SPA & Wellness, conference center and recreation facilities.

Over 200 employees seize the opportunity to work in a pleasant, professional environment with opportunities to develop.

1. To constantly strive to meet guest’s expectations

2. To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.

3. To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.

4. To liaise with the Front Office on anticipated guest check-ins, check-outs, room

assignments and rooming list

5. To conduct periodic inspections of all hotel areas to check the cleaning standard.

6. To be responsible for the inventory of guest supplies, linen, uniforms, and the ordering and replacement when necessary.

7. To be responsible for ordering cleaning supplies and guest supplies, and to check that they are handled, and stored correctly.

8. To make recommendations to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.

9. To liaise with the hotel’s contracted companies for pest control to ensure an effective programme is constituted and maintained.

10. To ensure that all rooms are checked before the arrival of the guest for 100%

readiness.

11. To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.

12. To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.

13. To assist in the planning and implementation of the hotel’s rehabilitation plans as appropriate.

14. To conduct regular Housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.